Industry
Franchise + Restaurant Retail
Integrations
Sage Intacct
Mineral Tree AP
ADP
Expensify
Nexonia
BlackLine
SMS Retail Management (SMS) owns and operates multiple Jamba Juice franchises in Southern California and needed 360° real-time financial visibility to reposition itself for growth.
The Results
-15%
Reduction in routine accounting and AP expenses
-70%
Lower payroll processing fees
+50%
Improvement in AP processes and month-end financial close
+10%
Higher customer service scores
A Fresh Blend on Restaurant Retail + Franchising
01
Understanding the Client
and Marketplace
SMS owns and operates multiple Jamba Juice franchises in Southern California
02
Business Challenges
Unique to Retail
SMS needed 360° real-time financial visibility to reposition for growth
03
A Customized Solution and Implementation Strategy
Brinker replaced QuickBooks with Sage Intacct and other Cloud technologies for a fully-integrated solution with real-time reporting
"Ever since adopting the integrated solution through Brinker, we have seen an improvement of 1.5% in our operating margins, lower senior staff turnover and significant excitement about the future of the business. We now have a highly functional and scalable financial management system that will help us grow our business organically and through strategic acquisitions".
Hoss Tabrizi Managing Director, SMS Retail Management
An Innovative Mix on Solution Integrations
To reposition itself for growth, SMS needed a solution to bring 360° visibility across a number of key operating and financial areas, including topline sales, labor, training, occupancy, marketing, pricing and guest experience. With over 1 million transactions per year, 50 vendors, 140 employees and multiple locations, SMS was unable to precisely analyze critical data and drive profitable change in its business practices.
The Cloud Solution
SMS engaged Brinker to build a roadmap that took their financials to the Cloud based on Sage Intacct, the only AICPA-preferred Cloud financial management system. After transforming their back-office processes, Brinker rolled out the Sage Intacct multi-environment solution that integrated with all third-party systems while adapting to SMS’s financial management needs and local retail requirements.
Brinker Collaborated with SMS to Achieve Success
- Re-engineer internal accounting controls and GL architecture and automate financial management processes
- Transition to Mineral Tree’s AP vendor payment system to streamline, integrate invoice-to-pay process, and drive paperless transactions
- Transition to ADP’s payroll and HR solution
- Integrate and reconcile sales, labor and training data and key metrics from point-of-sale system on a daily basis
- Enable real-time financial results and multi-entity consolidations to optimize business decisions across all management levels
"Brinker and Sage Intacct have made a world of difference for our day-to-day financial processes – from accounts payable to payroll to reporting,” noted Hoss Tabrizi, managing director of SMS Retail Management, which owns and operates multiple Jamba Juice franchise locations. “With this increased efficiency and visibility, our store managers can proactively improve margins and boost job satisfaction."
Improved profitability + agility and gained confidence in operational and financial data
-15%
Reduction in routine accounting and AP expenses
-70%
Lower payroll processing fees
+50%
Improvement in AP processes and month-end financial close
+10%
Higher customer service scores
The SMS team is analyzing and managing store-level financial performance through digital dashboards – a whole new level of visibility that previously was not available. The timely access to meaningful financial data is the result of integrating a wealth of operational and financial data, including the number of transactions, average check amounts, offsite sales, transactions per labor hour, and more into Sage Intacct. The company has gained agility and flexibility and is focusing its resources on driving operational efficiencies, improving customer service, and preparing for accelerated growth and profitability.
